Position: Korean IT Support, Makati City in Makati City, National Capital Region
Position: Korean IT Support
Location: Makati City/Taguig
Salary: 30,000-40,000pesos
Industry: IT Company
Responsibilities:
Primary daily responsibilities include managing technical desktop support incidents for both re-mote and onsite employees, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency
Follow up on open tickets to ensure proper response and satisfactory resolution, keepdetail oriented documents regarding problems and solutions, and keep the customer up-dated of the status and resolution times.
Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution.
Correctly escalate unresolved cases to support technicians and/or groups as needed
Contribute technical solutions to the IT Knowledge Base
Participate in projects and initiatives as directed by the Service Desk Manager
Requirements:
Ability to read and write in Korea
Demonstrated knowledge of PC/Laptop hardware components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices
Proficiency in Microsoft products and operating system, certifications preferred
Familiarity with resolving remote connectivity issues
Ability to deal with multiple priorities in a fast-paced environment a must
Excellent writing, communication, and interpersonal skills
Strong analytical, troubleshooting and problem solving skills
Strong troubleshooting skills required
Fresh graduates are welcome to apply preferably IT related course
Location
Makati City
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